Jobs Insiteful Solutions and Consult Limited Nigeria July 2015
Various Job Vacancies at Insiteful Solutions
Insiteful Solutions - By combining HCD, HR, Social Media,
Strategy, Marketing & Design, Productions, and ICT solutions services into
one firm, Insiteful Solutions and Consult Nigeria Ltd acts as a complete
business partner, providing all levels of support and services. Established in
2008 and registered in 2012, we have provided support to a number of Business
startups, Small scale enterprises, Non government organizations, and
international companies.
We are recruiting to fill the following vacant positions:
Position: Creative Content Developer
Job Description
In this role, you will be responsible for project managing
the development of content across all different mediums including video, print,
web, internal communications and external communications.
Candidate will not only operate on tactical level, but also
on a strategic level and should be able to review copy & content with an
eye towards proper grammar and sentence structure as well as messaging
strategy.
Will be reporting directly to Chief Executive Officer, and
working with internal clients, external agencies, vendors and creative
freelancers.
Position: Head, Call Centre Services
Job Description
The Head of call centre services is responsible for ensuring
all KPIs within the unit are met, direct management of all call centre staff
and ensuring all total quality management systems are maintained by carrying
out the following duties:
Creation of call centre standard operating systems, scripts
and total quality management systems
Creation and maintenance of groups and teams within the call
centre
Identifying and support subject matter experts who will
handle escalations and customer retention
Creating and deploying reward and motivational schemes
within the call centre
Ensuring relevant learning and training sessions are carried
out at regular intervals
Direct supervision of senior call centre staff
Monitor call centre representatives and identify high and
low performers by tracking their calls, customer satisfaction levels and
general performance at work
Monitor random calls to improve quality, minimize errors and
track operative performance
Review performance of staff, identifying training needs and
planning training sessions
Record statistics, user rates and the performance levels of
the centre and preparing reports
Handle the most complex customer complaints or enquiries
Organize staffing, including shift patterns and the number
of staff required to meet demand
Forecast and analyze data against budget figures on a weekly
and/or monthly basis
Improve performance by raising efficiency and sourcing new
equipment to enable this, e.g. new dialing products
Take calls that agents can't handle and be available when an
agent appears to need assistance.
Monitor queue and track inbound calls. Keep agents aware of
inbound calls, calls waiting, abandonment rate, etc.
Person Qualifications
Ability to communicate appropriately and effectively with
clarity both orally and in writing.
A strong customer focus and excellent telephone manner;
The ability to work well in teams;
Leadership skills and the ability to motivate and develop
staff;
A desire to help others work towards targets and develop
their skills;
Confidence and a good business sense;
Ability to set, meet and exceed targets;
A focused and self-motivated approach to work;
Ability to manage change
Strong dedication to customer service
A proven track record of managing a call centre
Position: Chief Operating Officer
Job Summary
Strategically and efficiently directs, administers, and
coordinates the internal operational activities of the organization in
accordance with policies, goals, and objectives established by Executive
Management
Key Responsibilites
The Chief Operating Officer is responsible for managing all
internal operation functions, providing direct supervisory assistance to his
subordinates and ensuring KPIs within his/her unit are met by carrying out the
following duties
In partnership with executive management, identify
opportunities and risks for delivering the company’s core project
Lead all strategic acquisition exercises
Lead strategic planning to achieve project milestones
Communicate the company’s technology strategy to investors,
management, staff, partners, customers, and stakeholders.
Keep up to date with technical and industry sector
developments
Create and maintain succession plans
Establish and supervise a quality assurance process,
including integration and system testing.
Support the marketing process by providing business advisory
services during formulation of sales and marketing strategies/targets
Work with appropriate stakeholders to develop project scope
of work documents and project plans that include an analysis of benefit, cost,
work schedule and any related risks
Assign, schedule, review, and monitor project work to ensure
that progress is within expected guidelines and is completed on time and within
budget
Ensure departmental appraisals and developmental plans are
carried out as and when required
Ensure appropriate SLAs are created and maintained
Ensure all customer relationship management schemes are set
up and maintained
Ensure relevant supply chain and retail distribution
processes/channels are created and fully optimized
Collaborate with subordinates to ensure key performance
areas and indicators are developed and all internal activities align with
achievement of set KPAs and KPIs
Mentor and provide expert advice to subordinates and
supervisors
Person Specifications
Previous work experience as a senior management executive of
a FCMG, Technology Firm (with a large, functional and dynamic call centre,
business development and business operations department) or multi-channel
broadcast provider
Good analytical skills, demonstrated in complex
decision-making.
A diplomatic yet tenacious personality combined with energy
and drive.
The ability to lead and motivate teams, both within direct
line management and in matrix management situations, requiring strong people
skills.
Ability to work constructively, collaboratively and
productively with colleagues at all levels
Extensive experience at a senior management level
Higher degree or professional qualification in a relevant
field
Experience of working at a senior level in the public or
private sector
Experience of senior management of ICT systems and processes
Senior-level experience of project planning and
implementation
Experience of managing staff and budgets at a senior level
High level of presentation skills; written and oral
communication; preparation of documents
Experience of operating strategically and leading resource
planning processes.
Proven ability to build and lead teams and to set and
achieve goals
Experience of working under pressure and to tight deadlines
An effective team member and team leader
Position: Technical Operations & Conditional Access
Manager
Job Description
Leads the technical operation team which is responsible for
digitization, ingest, transcoding, formatting and QC of content passing through
company’s MAM
Key Responsibilities
The Technology operations and content access manager will be
responsible for all technology operations and content access management as well
as direct supervision of his subordinates while ensuring key KPIs are met by
carrying out the following duties:
Lead the technical operations team
Support and communicate all technical operation objectives
and key performance areas
Ensure team members achieve all assigned KPIs
Create business cases and quotes as required
Ensure all technology changes are approved before they are
deemed operational
Work on ad-hoc projects within the unit and lead mini cross
department projects
Create and update KPI data as and when required
Subscriber experience, subscription and activation
management
Align physical assets and human capital within technology
with the business needs of Inview Nigeria
In cooperation with local operations staff and key users,
provides strategic, budgeting and disaster recovery/business continuity
planning to offices and staff in multiple operating, business and functional
units.
Work with appropriate customers to develop project scope of
work documents and project plans that include an analysis of benefit, cost,
work schedule and any related risks.
Assign, schedule, review, and monitors project work to
ensure that progress is within expected guidelines and is completed on time and
within budget.
Mentor and provide support as a subject matter expert to
other project team members.
Person Specification
Engineering degree and 3 to 5 years related experience or
equivalent combination.
7 - 10 years’ experience in TV broadcasting/facilities
within a complex structure
Must be able to understand media technology
Must understand and be able to use content access technology
Must have experience in the use of conditional access
background encryption technology (Verimatrix, Conax, Irdeto and Nagra Vision)
Must have previous experience working in broadcast solutions
provider, media house or multichannel broadcaster
Knowledge of current trends in the specific field.
Knowledge of broadcast databases, broadcast tape, file
formats and broadcasting technology
Database management skills with ability to produce reports.
Strong dedication to customer service.
Willingness to work flexible hours.
Willingness and ability to travel 25% to 35% at times in
remote or difficult areas.
Ability to work under stress during peak workload periods.
Position: Chief Financial Officer
Job Summary
Oversees the human resource management, administrative,
financial, and risk management operations of the company and ensures that
human/physical capital are able to operate at optimum productivity levels
Job Summary
The Chief Financial Officer is responsible for the
development of a financial and operational strategy with metrics tied to the
company strategy/objectives by carrying out the following duties:
Development and monitoring of control systems designed to
preserve company assets and report accurate financial results.
Assist in formulating the company's future direction and
support tactical initiatives
Monitor and direct the implementation of strategic business
plans
Develop financial and tax strategies
Manage the capital request and budgeting processes
Develop performance measures that support the company's
strategic direction
Assist in performing all tasks necessary to achieve the
organization's mission and help execute staff succession and growth plans.
Provide the Chief Operating Officer (COO) with an operating
budget
Work with the COO to ensure programmatic success through
cost analysis support, and compliance with all contractual and programmatic
requirements. This includes: 1) interpreting legislative and programmatic rules
and regulations to ensure compliance with all federal, state, local and
contractual guidelines, 2) ensuring that all government regulations and
requirements are disseminated to appropriate personnel, and 3) monitoring
compliance.
Manage the accounting, investor relations and tax functions
Manage any third parties to which functions have been
outsourced
Oversee the company's transaction processing systems
Oversee employee benefit plans, with particular emphasis on
maximizing a cost-effective benefits package
Supervise acquisition due diligence and negotiate
acquisitions
Direct supervision of all senior members of staff within the
unit in order to ensure departmental and individual KPIs are met
Financial Information:
Oversee the issuance of financial information
Personally review and approve all Form filings with the
Securities and Exchange Commission
Report financial results to the board of directors
Work with the CEO/COO on the strategic vision including
fostering and cultivating stakeholder relationships on city, state, and national
levels, as well as assist in the development and negotiation of contracts
Risk Management:
Understand and mitigate key elements of the company's risk
profile
Monitor all open legal issues involving the company, and
legal issues affecting the industry
Construct and monitor reliable control systems
Maintain appropriate insurance coverage
Ensure that the company complies with all legal and
regulatory requirements
Ensure that record keeping meets the requirements of
auditors and government agencies
Report risk issues to the audit committee of the board of
directors
Maintain relations with external auditors and investigate
their findings and recommendations
Funding:
Monitor cash balances and cash forecasts
Arrange for debt and equity financing
Invest funds
Invest pension funds
Third Parties:
Participate in conference calls with the investment
community
Maintain banking relationships
Represent the company with investment bankers and investors
Person Specifications
A proven track record of consistent and demonstrable
achievement at a senior management level within an organisation of comparable
scope and complexity and with a developed understanding of the issues facing
the Corporate Financial Management/Audit function, the Benefits Service, the
Revenue s Services and Payments/Payroll Services.
A demonstrable track record of leading, motivating and
managing teams to achieve high performing and significant, sustainable service
improvements and outstanding results, through internal and external
partnerships.
Experience of developing and sustaining a culture that meets
the needs of and engages with customers and staff within a safe, open and high
performing working environment.
Evidence of establishing a performance management culture to
drive continuous improvement, including service planning, target setting,
performance appraisal and the management of staff groups.
Significant experience and demonstrable success in the
generation and management of cultural change.
A track record of working in and forging successful
partnerships with a wide range of internal and external bodies including
governmental and non-governmental organisations, the private and voluntary
sectors.
A proven track record of working effectively within a
business environment, providing clear, balanced advice and guidance on
strategic issues that achieve service objectives.
A persuasive and effective influencer who can foster
partnerships, work collaboratively across boundaries and achieve performance
and results through others.
A shrewd, intellectual, creative, strategic and lateral
thinker.
Position: HR & Admin Manager
Key Responsibilities
The human resource and administrative manager will be
responsible for developing and deploying strategic human capital
management/development systems and processes by carrying out the following
duties:
Develop and deploy a human capital management plan
Oversee company- wide recruitment & Selection
Deploy company induction, orientation and training
programmes
Periodic competency & performance indicators review to
ensure constant alignment with company objectives/targets/goals
Oversee in house training and development schemes and
develop an annual training plan that will close any skills gap and ensure staff
gain required competencies and work skills as and when required
Oversee company- wide Performance Evaluation and Management
Manage the appraisal process and ensure all outcomes from
each appraisal are effected
Ensure all staff are proactively assisting the company to –
make money, save money or derive maximum value as they carry out their daily
duties by working closely with supervisors and managers
Investigate all performance and competency gaps and close
them by implementing the required HRM actions
Oversee employee relations schemes & initiatives
Oversee company- wide Rewards and benefits administration
Oversee company- wide Career development processes and
systems
Oversee company- wide Redundancy/termination of hire systems
Carry out manpower planning & employee audits as and
when required
Overseeing all staff management systems in Abuja
Oversee company- wide vendor management
Compliance monitoring (handled strictly and based upon
approval/recommendations forwarded from the Management team and in line with employment
laws)
Oversee the company’s HR policies and make amendments or
additions as and when necessary
Create and deploy motivational programs and techniques for
staff
Ensure HR systems comply with all Nigerian Labour laws and
international best practice standards
Analyze all opportunities and recommend ways to improve
efficiency and reduce costs.
Supervise effective compilation and collection of relevant
HR metrics and data and make relevant presentations to management.
Person Specification
3 - 5 work experience in a similar role (preferably both
national and international work experience)
M.Sc. in Human Resource Management or relevant HRM
certification and a Law degree
Creativity & Innovativeness
Analytical
Research Savvy
Team Player
Proactive
Self-Starter
Highly self-motivated
Strong Communication (written and verbal) skills.
Should possess the skill to work both in team and also
perform independently.
Persuasive, patient manner
Coaching and leadership skills
Previous experience in managing large facilities and
complexes
Patient manner
Disciplined.
How to Apply
Interested and qualified candidates should send their
applications and CV's to: cv@insitefulsolutionsconsult.com
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